Return & Refund Policy
Our priority at GOTA Store is ensuring your satisfaction with our products, and we take great pride in what we offer. We are fully committed to providing you with a positive experience. In the event that you are not completely satisfied with your bag, we offer various options for resolution, including exchanges, full refunds, or discounts on future purchases. What sets us apart from our competitors is our unwavering dedication to utilizing genuine leathers and premium materials, resulting in bags that closely resemble the original designs.
To initiate a return or request a refund, please get in touch with us within 7 days of receiving your bag by sending an email to hello@gota.store (or by using the contact form available on our website). Rest assured that we will respond promptly within 24 hours, providing you with detailed instructions on how to proceed. Kindly include all relevant information when contacting us, such as your order number, order name, date of delivery, and any other pertinent details.
To ensure a smooth process, please provide a clear and concise description of the issue you are experiencing, and if applicable, include photographs that accurately depict the concern. We would like to emphasize that we can only accept returns or exchanges for unused bags that still retain their original plastic protections. We take full responsibility for the safe delivery of our products and are ready to collaborate with the shipping carrier if any mishandling issues arise.
Before we can initiate a refund or replacement, we kindly request that you return the product to us, as our dedicated team members need to conduct a thorough inspection. Our aim is to address all issues promptly, with a resolution timeframe of 5-10 business days. Ultimately, our goal is to ensure your complete satisfaction and make certain that you are genuinely pleased with your purchase.
Our Commitment:
Each shipment undergoes meticulous inspection prior to dispatch, highlighting our commitment to delivering flawless products to our valued clients. If you happen to identify any defects or damages, we kindly request that you include photographs along with your email communication. Your satisfaction remains our top priority, and upon verification of the discrepancies, we will swiftly dispatch a meticulously inspected replacement bag to you.
Our purses are crafted with an impressive 99.9% resemblance to the original designs, with only minor differences that are virtually imperceptible. These distinctions, often on a microscopic scale, are rarely noticed even upon meticulous scrutiny. Unlike other brands, we uphold our commitment to using genuine leathers and superior materials in the meticulous handcrafting of our exquisite bags. Furthermore, each and every product undergoes rigorous inspection before leaving our premises. If you have any inquiries or require further information about a specific product, we encourage you to reach out to us.
Thank you for choosing GOTA Store! We genuinely appreciate your business and remain available round-the-clock to address any inquiries you may have.